Exchange and Return Policy

Last Updated: August 24, 2026

Thank you for shopping at Anika’s Design. We take utmost care in handcrafting and inspecting our collections to ensure they meet high-quality standards. If you are not entirely satisfied with your purchase, we are here to help.

1. Eligibility for Returns and Exchanges

• Timeframe: You have [Insert Number, e.g., 7 days] from the date of delivery to request a return or exchange.
• Condition of Item: To be eligible for a return or exchange, your item must be unused, unwashed, unaltered, and in the exact same condition that you received it. It must also be in the original packaging with all tags and labels intact.
• Non-Returnable Items: Customized products, clearance/final sale items, and innerwear/foundational garments (if applicable) cannot be returned or exchanged due to hygiene and structural reasons.

2. Process for Returns & Exchanges

1. Initiate Request: To start a return or exchange, please email us at [Insert Support Email] or contact our customer support line with your order number, photos of the product (if damaged/defective), and the reason for the return.
2. Approval & Pickup: Once your request is reviewed and approved, we will arrange a reverse pickup (where feasible) or provide instructions on how to ship the package back to us.
3. Inspection: Upon receiving the returned item, our quality control team will inspect the product. If approved, your exchange or refund will be processed promptly.

3. Refunds

• Mode of Refund: For prepaid orders, approved refunds will be credited back to the original payment method (credit card, UPI, net banking) within [Insert Number, e.g., 7–10 business days]. For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.
• Shipping Charges: Original shipping fees and COD charges are non-refundable. Customers may be responsible for return shipping costs unless the product arrived damaged or incorrect.

4. Damaged or Defective Goods

• If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with clear photographic evidence. We will expedite a replacement or issue a full refund at no additional cost.